Refund policy

Made for you. Guarded by us.

Our print-on-demand products are summoned into existence after you place your order. Before checkout, please inspect the size guide, color selection, and shipping address with the care of a royal cartographer. If your order arrives damaged, defective, incomplete, or unlike the thing you ordered, contact us and we’ll investigate with the solemnity of customer-service dukes and the curiosity of well-meaning fools.

Damaged, defective, incorrect, or incomplete orders

Email sovereignfool@gmail.com within 30 days of delivery. Include your order number, a description of the trouble, and clear photos when relevant. If the size or color is wrong, include a photo of the product label. Keep the item and its packaging while we review your claim; the evidence must remain in the kingdom until the royal inquiry is complete.

If we confirm that your order was damaged, defective, incorrectly made, or missing items, we will arrange a replacement at no extra cost or provide an appropriate refund. We’ll email you to confirm the proposed solution before setting the wheels of commerce in motion.

Change of mind and size selection

Our print-on-demand products are made specifically for each order, rather like tiny bespoke artifacts created by a very practical wizard. For that reason, we do not offer routine returns or exchanges because you changed your mind, selected the wrong size or color, or no longer want the item. If we sent a different size or color from the one you ordered, contact us using the process above; that is our sort of quest.

Do not send items back without instructions

Contact us first. Do not send your order to the manufacturer or to the address printed on the package. We will decide whether a return is needed and, if so, provide the proper instructions. Unauthorized package quests are discouraged, especially those involving mysterious warehouses.

Missing deliveries and address issues

If your order has not arrived, contact us promptly with your order number. Report suspected losses within 30 days of the estimated delivery date so we can investigate with our fulfillment partner and the carrier. An overdue delivery estimate does not automatically mean the package has been declared lost; sometimes the parcel is merely wandering through the realm, delayed by weather, logistics, or an especially dramatic detour.

Check your shipping address carefully before ordering. If an order cannot be delivered because of an incorrect address, refusal, or failure to collect it, contact us to discuss the available options. Additional production or shipping charges may apply. We will explain any charges before you approve a new shipment, because surprise tolls belong in fairy tales, not checkout flows.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellations once production has begun. We will check the order’s status and tell you what, if anything, can still be done before the manufacturing goblins get involved.

Refunds

When a refund is approved, we will email you with the amount covered. Approved refunds are sent to the original payment method. Your payment provider may need additional time to post the credit, because even refunds must sometimes pass through the bureaucratic castle and obtain the proper stamps.

Your consumer rights

This policy does not limit any rights or remedies available to you under applicable law.

Questions, concerns, or sightings of suspiciously adventurous parcels? Email sovereignfool@gmail.com.